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I have had 20 years’ experience working for one of Australia’s major banks and have been lucky enough to join the Astute Wilston Team.
I am very customer driven and focus on being proactive and reliable in my dealings. My aim is to make sure our clients have the best experience possible. I assist with after settlement with any maintenance and any administrative tasks to make sure everything is running smoothly.
Josie is a great communicator and answered any questions I had. She explained things thoroughly to me and no question was a “dumb” one. I will definitely utilise her skills again.
June 2021 – I wanted to take a moment to try and put into words, my amazing time and experience with Josie.
This was the first time I have applied for a loan, let alone a home loan, and I was more than green…literally no idea.
Previous to contacting Josie, I had been involved with another Broker, that was not overly communicative and unfortunately made some poor decisions.
From the first moment I called Josie, her patience and instant action made me feel more than confident she would do whatever she could for us.
I’m trying to stay away from cliches because Josie is so much more, but honestly she went above and beyond.
The path from that day onwards became more stressful due to finalising my father’s estate. Nevertheless, Josie was there by my side. Her calming nature and confidence in her knowledge always left me feeling focused and positive. Josie gave me the honesty of my situation, so I knew every step of the way where we are at and what was coming next.
I cried, I had lots of small to medium freak outs, and I feel like we kinda went through it all together. Best part was, we giggled and laughed too.
As a single mumma buying her first house at 42, it was not a quick process. Josie had my back for over 6 weeks, and we now have our forever house.
Thank you for having Josie in your team, she has helped us make our dreams come true.
I’d like to nominate her for every award that exists within your organisation.
Peter has built an amazing practice which shows from the loyalty of his staff and the friendly approach they take to everything. I am not a big client but am always made to feel special. My only comment would be how someone can work for the Astute family as they seem to encourage an amazing culture.
I am a single person and it can sometimes be daunting making financial decisions on my own. Peter always makes me feel confident that the best decision at the time has been made.
Josie has been able to assist us in our home loan journey for the past couple of years after being referred to us by a family member. She is very punctual, follows up information and is always keeping an eye on things to make sure we get the best deal. Her service is exceptional.
22/7/21. Carl and Annette, I just wanted to pass on my appreciation and to thank you both for your time and effort in helping me step into the investment property market.
It was so lovely dealing with you both. You made sure everything ran smoothly and answered all my questions so thank you.
Hopefully I will have the opportunity to work with you both again.
It’s rare in today’s world to deal with financial professionals that consistently support clients throughout an entire process. I would strongly recommend the services of Astute Wilston. Each team member I have dealt with over the past eight years, Peter, Dianne, Stuart and Tony have been consistently professional. They ensure everything runs smoothly, the process is explained clearly and clients receive the desired outcome. Their lending support when purchasing a house or financing a vehicle eliminates any surprises. Friends and family that I have recommended to Astute have also given great feedback and were impressed with their support.
I would like to say thank you for taking the best care of me, my loans and my accounts. You are not only one of the nicest ladies I have ever met, you are also the best out there at what you do. Thank you for managing my portfolio of investment properties, for always getting me the most competitive interest rates, and for managing all of my transfers and accounts so that any and all transitions happen as smooth as possible.
I appreciate the high level of professionalism you continue to provide. I have recommended you to many of my family and friends, and everyone who meets you is impressed with how easy you make the transition to better loans.
You are great at what you do, and always make sure your clients best interests are at the front of what you do. Thank you again for working so hard to make my life easier.
